Returns & Exchanges
At Susamusa, we want you to love your vintage-inspired pieces, but if something isn't quite right, we offer returns on all full-priced items within 14 days of delivery. Please ensure items are unworn, unwashed, and still have their original tags attached to be eligible for a refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely package your items in their original packaging, ensuring all original labels and tags are intact to avoid any processing delays.
Ship It Back
Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing