Frequently Asked Questions
Everything you need to know about shopping with Susamusa.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that sale items and intimate apparel are final sale.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our vintage-inspired cuts may fit differently than high-street brands.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.